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ATT Wireless

February 12th, 2004

Pretty much everybody hates their cell providers. I’m currently with ATT, and I’m ready to move out.
There are all the standard reasons to dislike your carrier: coverage (ATT GSM), price (Verizon), lack of cool phones (Sprint), bad customer service (Sprint), length of service contract (Sprint).
But the one that gets me with ATT is the institutional lack of focus on the customer. Eg, every other cell carrier offers a way to check the number of minutes you have left on your plan via the phone: secret key code, voice automated system, or SMS. Not ATT.
The other thing that bugs me is their incessant and pathetic attempt to try to get me to SMS more, seeing as how that is such a high profit margin service for them. Just about every month I get glossy (expensive), pithy brochure about MLife and how cool SMSing people is. Their latest attempt is to get people to SMS their votes for American Idol in. :-|
Anyhow, my contract with them is now up, and I am currently looking at other providers and phones. Yah cell number portability!
The hitch at the moment is the phone. I want a clam shell design, with a decent camera, and bluetooth support for syncing.

Update: Problem solved. Now on TMobile with a very nice Nokia 3650 with 1000 mins and unlimited data. MUHAHAHA.

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